Personal, caring customer service Whether you need to place an order or simply need
assistance, we’re here to help.
Fair pricing policy & price match We believe in pricing
all our products and services fairly. You should receive competitive prices on our
products. However, should you find the same product offered with the same level of
service elsewhere at a lower price, tell us, and we will match the price. Hire Service On
most common equipment we offer a hire service, with a delivery, collection and setup
service, please enquire. Terms and conditions of hire available upon request.
maintenance and warranty The Nightingale Service Division is dedicated to looking
after your equipment in the years to come. Our engineers cover routine servicing
& aftersales support. We have a fully equipped workshop and mobile van facilities
to support our products.
Opening times Mon-Fri 8.30am - 5.00pm Sat/Sun - Closed.
our shop/showroom We welcome you to visit our showroom available to view and try out
many items. To download a map with directions, please click here.
Family run business – still run on traditional methods and values.
Product quality - we aim to supply quality products and would like to remind you: “The
bitterness of buying poor quality is remembered long after the joy of a cheaper price
Quality - we are ISO 9001 registered, reflecting our commitment towards high quality,
and the importance we place on meeting our customers’ needs.
Large choice - see for yourself! If however, there are any products you require not
listed, please enquire.
Terms and conditions of sale items available upon request.
All specifications are accurate to the best of our knowledge, however all specifications
must be checked before making a purchase.
Nightingale Medical & Mobility cannot be held liable for any errors or omissions
VAT information and exemption
Prices excluding VAT and correct at the time of up loading, subject to change without
Most products / services designed for disabled persons qualify for VAT exemption.
If clarification is required as to whether your disabilities qualify or the products
qualify, please check with our sales staff. You will need to sign a VAT exemption
certificate when goods are purchased. There are severe penalties for false declaration.
If you have any questions regarding VAT exemption ruling please contact your local
VAT office or check on HMS Office website
third party, excluding subcontractors and agents who work on our behalf. Information
given by you is used should we need to contact you regarding an enquiry or order
that you have made with us.We sometimes send information on our related products
that might be of interest to you, however if you rather not receive this kind of
information, then please tell us.
Delivery service Efficient delivery service - we will do our best to deliver all stocked
items at your own convenience, normally within 2 working days
For all delivered orders there is a minimum order is £20 excluding VAT. Delivery
charge for all small orders is £4.90 (exc VAT)
Free advice With over 20 years experience, advice is only a phone call away. Free product
catalogues Download these now or let us send them by post.
Free demonstrations/trials Available
on stocked products over £500 (ex VAT), please ring on 01628 668660. This is subject
BHTA (British Healthcare Trade Association) registered company This
is a respected standard in the healthcare sector and ensures that customers get a
consistent and quality level of servce. To become registered you are required to
adhere to the trading standards of the BHTA. The BHTA is also endorsed by the Office
of Fair Trading another indication of recognised industry standard. The BHTA can
be contacted on Tel: 020 7702 2141
Stocked products – 14 day money back. All
stocked items can be returned for full credit as long as they are returned unused,
unopened and in perfect saleable condition and within 14 days of purchase, otherwise
we will be unable to take goods back or handling charges may be applicable, subject
to our discretion.
Special orders – standard products On non – stocked items that are
standard production products we request full payment with order, in the event of
the products not being suitable, these will be subject to a handling charge, normally
15% plus carriage charges, depending on the supplier’s terms & conditions Special
orders – made to order On all special orders, we do request 50% deposit. If the order
then is cancelled, we will endeavour to return some of your deposit, however in many
situations, depending on the order progress and nature of the product this is not
possible. Please ask our product advisers for any further clarification